Technical Assistance

VMI supports you in reducing your downtime and optimizing your manufacturing processes. Wherever you are in the world, you can benefit from our technical assistance.

Spare parts

The availability of spare parts is essential for the continuity of your production.

The management of our supply and stock of spare parts enables us to be responsive. We can send you the parts adapted to your needs, for all VMI machines (even the oldest), wherever you are.

Our original parts comply with the standards of your industry and guarantee the optimal operation of your equipment.

Our maintenance part kits are custom-made according to your needs, so you can plan your preventive maintenance operations.

You can easily identify and order your spare parts, 24/7, via our personalized online interface:

Remote Operations

Our telephone hotline can ensure a fast and efficient remote diagnosis. Our experts are versatile and multilingual and they can access your VMI machines via a secure connection (only with your authorization and depending on the configuration of your equipment).

On-site Operations

Maintenance of an equipment

Our service technicians can go to your site, wherever you are. Whether it is for starting up your installation, troubleshooting or maintenance, our specialists will provide in-situ advice, analysis and effective repairs on your equipment, in order to guarantee optimal use and availability.

24/7 Emergency Troubleshooting

Our qualified experts assist you 24/7. In case of urgency, we perform a diagnosis and provide remote assistance, regardless of time or location. A report listing the repairs made and corrective improvements is sent to you afterwards.

Technical Support

Do you need technical assistance with one of our products? Our multilingual technicians will assist you on the whole range of VMI machines, old or new. You can call us or email us, according to your needs:

👔 Reseller or VMI representatives: +33 (0)2 51 45 35 76 // sav@vmi.fr

🥯 Plant Bakery: +33 (0)2 51 45 35 48 // service@vmi.fr

🧪 Cosmetics, pharmaceuticals, specialty chemicals: +33 (0)2 51 45 91 87 // servicemixing@vmi.fr

Other concerns: +33 (0)2 51 45 35 35 // contact@vmi.fr