After-sale services

We can depend on a  team of 28 technicians specialized in VMI equipment. We show great reactivity and closeness thanks to our remote diagnosis team, our mobile technicians, and a worldwide network of distribution and representative agents.

Our team will support you for the operation and maintenance of your machine and in your evolving needs.

Contact VMI customer service

Our team is at your service by phone from 8:00 AM to 12:00 PM and from 01:15 PM to 5:30 PM (GMT Paris) and can communicate with you in French, English, Spanish, Portuguese and German.

Dealer or VMI representative
+33 (0)2 51 45 35 76  // sav@vmi.fr

Plant bakery industry
+33 (0)2 51 45 35 48 // service@vmi.fr 
North America: +1 (816) 708-0654 // tbartsch@vmimixing.com 

Cosmetics, pharmaceuticals, chemicals or coating industry
+33 (0)2 51 45 91 87 // servicemixing@vmi.fr

Another profile
+33 (0)2 51 45 35 35 // contact@vmi.fr

Our customer service

Assistance From the After-Sales Service

The quality and reactivity of our customer service will ensure that you get all the advice you may need.

Our teams carry out a precise analysis of your equipment in order to perform an accurate diagnosis of the situation. Our team will offer you the most relevant solution depending on your expectations and resources.

Maintenance of Production Tools

We accompany our customers in the use of their equipment thanks to service contracts offering several packages. You can serenely plan all required maintenance operations in order to maintain your production tool in good condition.

Services clients à distance

Training and technical support

We train you to the use and maintenance of your equipment over a given period in order to prevent breakdowns and maintain your level of productivity.

Maintenance équipement

Maintenance support

Our technicians carry out all preventive maintenance actions on your equipment regarding the mechanical, automation, IT and electrical aspects of the machines.

Our on-site maintenance teams come to your manufacturing sites to perform repair or upgrade operations on your facilities. We commit to guaranteed response time to limit the period of downtime for your equipment.

Montage des équipements de laboratoire

Line Audit

Our technicians can come on site to carry out a technical audit of your production workshop. After this audit, we will propose technical upgrade solutions in order to improve your production capacity or productivity.

Montage plateforme de mélange

Retrofit

We offer you a retrofit service to achieve savings by modernizing some parts of your equipment instead of buying a new machine. Retrofitting allows you to optimize the performance of our equipment, to make it more reliable and to reduce maintenance costs.

Maintenance équipement boulangerie artisanale

E-Service: Round-the-clock Remote After-Sale Service

We have set up an online after-sale service for dealers and approuved repairers of bakery VMI equipment. This extranet, available in 4 languages (French, English, Spanish and German), is a source of information accessible 24 hours a day worldwide.
It helps you identify the parts and operating instructions of your machines and order spare parts online.

VMI e-service space

ordinateur avec compte extranet VMI

A training service for turnkey solutions

 

We train your production line Managers and production teams for a quick and controlled start of the new equipment.

Your maintenance team will also be trained to ensure the optimal operation of the equipment by limiting the risks of production downtime. Our technicians will explain the preventive, curative maintenance and updating actions.

Our international distribution and representative agents are trained to the technical aspects and latest evolution of the equipment. Those training days will cover the installation, maintenance, fixing and latest innovations or features of the equipment so that each one can offer you an optimum quality of service.