Global Service Solutions
VMI Customer Service offers efficient and innovative solutions to improve the process, use, and maintenance of its customers’ mixing equipment. As a designer and manufacturer for more than 70 years for professionals in the bakery, pastry, food, healthcare, and fine chemicals industries, we consolidate our expertise at your service. Thanks to a global understanding of your challenges, we accompany your projects from start to finish.
Our mission is to support you proactively and sustainably in the optimization of your processes and equipment. Trust and responsiveness are among our commitments.
Our skilled teams offer services that can be adapted to your needs: customer support, service contracts, long term benefits, optimization and process assistance, and service packages.
Our services
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Customer Support
Our international customer service team is available to advise you and meet your needs for spare parts, troubleshooting, maintenance, and much more. Our staff is multilingual and will assist you according to your industry. Together, we can find the optimal solution to any concerns or needs you may have. Read more
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Services Contracts
Anticipation is vital to extend the lifespan of your equipment. To optimize the operating times of your installation, VMI is here to support you in the execution of your operations. We offer a wide range of annual preventive maintenance and technical coaching contracts to optimize the use and maintenance of your equipment. Read more
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Long-term Benefits of Your Mixing Technologies
We understand your equipment installations may undergo numerous changes during their lifespan, so VMI’s customer service offers you long-term benefits. With our expertise, we will advise you on ways to improve your facility, whether you need to upgrade your teams’ knowledge, modify your equipment, or analyze your processes. Read more
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Optimization and Process Support
VMI assists its customers in the food and healthcare industries by developing customized mixing solutions that optimize your manufacturing processes. Our technologists encourage you to visit our Process Development Center to test your product on our equipment or to simply examine our product offerings. Our technologists are also able to assist you at your production site. Read more
Hotline and technical assistance
Our team is available to support you with the operation of your machine, its maintenance, and the evolution of your needs. VMI Customer Service is available from 8:00 am to 6:00 pm (GMT Paris) and can assist you in French, English, Spanish, Portuguese, and German.
Reseller or VMI representative:
Food & Bakery industry:
Healthcare & specialty chemicals industry:
Other profile: